Shipping & Delivery

At KUSE, we ensure your luxury jewellery arrives safely and promptly. Here’s what you need to know:

Processing Time

All orders are processed within 1-2 business days (excluding weekends/holidays). Custom or engraved pieces may require additional time—we’ll notify you if delays occur.

Shipping Options & Costs

We offer worldwide shipping via trusted carriers:

• Standard Shipping: 1-2 business days

Rates are calculated at checkout based on weight and destination.

Order Tracking

Once shipped, you’ll receive a tracking number via email. Track your order through our Order Tracking page or the carrier’s website.

Delivery Guarantee

We require a signature for all deliveries to ensure security. If you’re unavailable, the carrier will leave a notice with redelivery instructions.

Note: Delays due to incorrect addresses or customs clearance are not the responsibility of KUSE.

International Orders

Customers are responsible for any customs fees, taxes, or import duties. These are not included in the order total and vary by country. Contact your local customs office for estimates.

Returns & Exchanges

If your item arrives damaged or incorrect, contact us within 48 hours at support@kusekrystal.com. See our Returns Policy for details.

Need Help?

Contact our Customer Care team at help@kusekrystal.com or call +91 7542857907 (Mon-Fri, 9AM–5PM EST).