KUSE Return Policy

At KUSE, we stand by the quality of our jewellery. If you’re unsatisfied, our return window ensures swift resolutions. Here’s how it works:

Eligibility

• Returns must be requested within 3 hours of delivery confirmation.
• Items must be unworn, undamaged, and in original packaging with tags attached.
• Custom or engraved pieces are final sale (non-returnable).

How to Initiate a Return

1. Email Us: Contact returns@kusekrystal.com within 3 hours of delivery, including your order number and reason for return.
2. Approval: We’ll respond with a prepaid return label (if eligible) within 30 minutes.
3. Ship Back: Securely package the item and drop it off at the carrier immediately.

Note: Late requests will not be honored.

Refunds & Exchanges

• Refunds: Processed within 24 hours of receiving the returned item. Original payment method will be credited.
• Exchanges: Available for size adjustments (subject to stock availability). Email us for expedited handling.

Non-Returnable Items

The following cannot be returned:

• Personalized or custom-designed jewellery.
• Items marked "Final Sale" during promotions.
• Products damaged after delivery due to misuse.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 1 hour of delivery at support@kusekrystal.com with photos for a free replacement or refund.

Questions?

Contact our team at help@kusekrystal.com or call +91 7542857907 for urgent return assistance.